Help Center
Clear answers for every trip state.
Understand requests, quotes, provider assignments, confirmations, trip changes, pilot coverage, support, and emergency boundaries.
Booking states
Does submitting the form reserve a vehicle?
No. Submission creates an inquiry. Availability, route, price, exact vehicle, capacity, and provider must be reviewed. A reservation is confirmed only when the recorded requirements—including provider acceptance and the applicable payment state—are complete.
What is the difference between a quote and a confirmation?
A quote is a time-limited offer with stated inclusions, exclusions, and policies. It is not a confirmed reservation. Confirmation is a separate recorded state after all required acceptance, capacity, and payment conditions are satisfied.
Does a calendar entry mean I am booked?
No. Calendar placement is an operating view. The booking ledger and an authorized confirmation are the source of truth.
Ride requests
Which vehicles can I request?
The six primary vehicle preferences are a black Cadillac Escalade, Lincoln Navigator, Range Rover, Mercedes-Benz Sprinter, classic stretch limousine, and party bus. The exact make, model, passenger capacity, luggage space, features, provider, and availability require confirmation.
Is Pickup Now live?
Priority pickup is request-only during the controlled pilot. It asks operations to review active availability and does not trigger automatic dispatch or guarantee service.
What should I include for an airport trip?
Include airline, flight number, airport, terminal, arrival or departure time, domestic or international status, luggage, passenger contact, and meeting instructions.
Can Limoette handle multi-day or group transportation?
You may request it. Provide every service day, exact addresses and stops, daily hours, passengers, luggage, vehicle arrangement, organizer, and billing contact. Serviceability is reviewed before quoting.
Can I personalize a premium ride?
Yes. You can request a quiet or conversational ride, cooler or warmer cabin, luggage assistance, meet-and-greet, door assistance, music, and other details. Preferences remain requests until the assigned provider confirms they are feasible.
VIP drivers and marketplace role
Who may provide my transportation?
A trip may be provided directly by Limoette when verified and available, or facilitated through a qualified independent local transportation provider. The assigned provider and applicable terms are identified before service.
Who can apply to Drive Your Black Car?
Individual luxury-vehicle owners, independent drivers, transportation companies, fleet operators, and regional providers may apply. You do not need to identify as a chauffeur or already own a fleet to submit interest. Applying is not approval.
Which driver vehicles are prioritized?
Current priorities are black Cadillac Escalades, Lincoln Navigators, Range Rovers, Mercedes-Benz Sprinters, classic stretch limousines, and party buses. Exact model year, condition, color, capacity, features, inspection, market eligibility, and service category require review.
Can I apply before I have commercial authority or insurance?
You may submit interest and accurately state your current readiness. No applicant can be activated until every requirement applicable to the approved market and service scope—including commercial insurance and any required authority, permits, licensing, background or safety checks, and vehicle inspection—is verified.
Does applying guarantee trips or income?
No. An application does not guarantee approval, trip offers, income, volume, territory, exclusivity, or payment terms. Activation and opportunities depend on verified scope, written agreements, current demand, and platform availability.
Are the Passenger and Driver apps downloadable now?
The current release is an installable web-app pilot with separate Passenger and Driver entry points. Dedicated native iOS and Android releases, live driver tools, location, dispatch, payments, earnings, and payout features remain in development and are not represented as live.
Privacy status
Terms status
Accessibility
Tell us about mobility, communication, service-animal, seating, or other accessibility needs in the request. A request is not a guarantee until an appropriate provider and vehicle capability are verified. For help using this website, email net@limoette.com or call 781-358-5844.
